When it comes to ensuring the success of a housing association, you must ensure that you offer a certain standard of service to residents. Your service standards will reflect upon your professionalism and impact how your company is received moving forward. Here’s how service standards reflect on housing associations and how we can help.
Importance of Good Service Standards for Housing Associations
Improve Your Reputation
High satisfaction rates from previous and existing tenants will greatly improve your reputation. This will help you reduce downtime between tenancies, as existing tenants are more likely to renew contracts, and potential renters feel as though they can trust you moving forward.
Reduce Tenant Complaints
On a similar note, offering exceptional service will reduce tenant complaints and turnover. If you’re spending less time dealing with tenant complaints, you can spend more time on filling vacancies and business development as well as property upkeep and maintenance, which is part of your social responsibility as a housing association.
Ensure Compliance With Relevant Regulations & Guidelines
Both housing associations and landlords have a legal responsibility to protect the safety of their tenants. This is achieved through conducting tasks such as checking electrics and smoke alarms. Working to achieve specific service standards will therefore ensure compliance and protect you from potential legal struggles.
Overall, you can see how service standards reflect on housing associations; this could be the difference between remaining operational for years to come or needing to close your doors permanently. As such, maintaining high quality standards of service is something that you should make a priority moving forward.
Challenges You May Face
When you’re managing multiple properties at once, it can sometimes be hard to offer the same level of service across the board. This is because it is often hard to balance all of your responsibilities at once, especially if your company is on the smaller side.
Fortunately, that’s where partnering with companies such as Pinpoint Homes comes in. We are on hand to help housing associations offer the highest possible service standards to their residents through our expert property maintenance services.
For example, we can help with everything from end-of-tenancy cleaning, gardening services and PAT testing, and even one-off cleaning services that leave your property looking brand new. We also offer routine flushing services that can help prevent the build-up of bacteria in pipes and water systems.
Not only does this help to ensure you’re doing everything you can to keep your property in the best possible condition, but it will also help you to ensure compliance and impress both existing and future tenants. This, in turn, will allow your business to grow from strength to strength, no matter how many properties you have to manage at once.
Our services provide housing association managers with peace of mind and the chance to thrive within a competitive industry. If you would like to find out more about our property maintenance services, please do not hesitate to get in touch today. We’d be more than happy to answer any questions you may have.
